In addition to attentive
support, Ojai Valley Design provides fast, custom quotes on the
products you're most interested in. A key way we provide top-notch
service is via our LOGO emPowered platform. Simply tell us which
products you want quoted and we'll deliver a customized sales presentation
- in 24 hours or less - complete with photos, descriptions and pricing
designed to fit your budget.
Go ahead and try us out. We're anxious to earn your business, and
we'll prove it.
   
An Overview of the Ordering Process
Shortly after placing your order, you will receive an email notification
that we have received your order and instructions on how to send
us your artwork. Then, one of our customer care experts will be
assigned to oversee your order. He or she will check product availability,
review your order for any potential problems with artwork, imprint
issues and delivery times, and make sure to offer you any recommendations
should our expertise be helpful.
Once your order is reviewed, you will be faxed an order acknowledgement
with your proof showing the artwork to be printed and placement
on your selected item. Please return this order acknowledgement
within 24 hours so as not to effect your expected date of shipment.
Late approvals from customers may require expedited shipping methods
or in some cases rush production charges. If you require any modification
please note on the order acknowledgment.
Returns: after the order acknowledgment approving
the artwork to be imprinted is returned it will be sent to production
for decoration (imprinting, screen printing, embroidery, etc). After
the product has been imprinted on (according to the faxed proof)
there are no product returns accepted.
Pre-Production Proofs: we can produce an actual
proof of your item with your imprint prior to running your entire
order. We recommend this on all orders where time permits. Pre-production
proofs typically incur an additional charge for screens and setups
plus the cost of the item and can add 5-10 days to the order process.
Artwork
Camera Ready artwork means, black and white laser printed artwork
of 1200 dpi or higher. We require the camera ready artwork to be
in EPS (encapsulated post script) or AI (Adobe Illustrator) for
PC. Please convert all text to outlines when possible.
The following artwork is not considered Camera Ready: photographs,
slides, transparencies, negative stats or films that need to be
reversed to positive, halftone art that needs to be resized, low
resolution laser printed artwork of less than 1200 dpi (we recommend
sending black and white 1200 dpi laser prints at 200% larger than
actual size), photocopies, faxed art, letterhead, business cards,
Web images or any other art that needs to be touched-up, color separated,
or multi-color art to be made one-color or otherwise improved. Stats,
PMTs or computer scans of the above are not considered camera ready.
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